Broker Resources

Broker Self-Service Portal

Please reference the User Guide (PDF) for set-up instructions.

Within this portal, you will have access to Agent Connect and CustomPoint. Agent Connect is our broker portal that allows you to submit inquiries, access your Book of Business, view pending applications, see commission history and statements, make changes to your profile via Agent360, and so much more! For a helpful user guide, see our Agent Connect User Guide (PDF).

CustomPoint is our self-service materials tool. It allows you to order state and plan specific enrollment materials as needed! View the CustomPoint User Guide (PDF) for helpful information.

Broker Commissions

Download the 2021 Calculator for assistance calculating commission payments by market rates.

Find a Provider Tool

The Find a Provider Tool offers online search functionality within our provider/pharmacy directory, and includes a map/satellite view of provider locations along with a comparison of hours of operation, location and more. For assistance, watch our tutorial video!

Please download the Provider Tool Guide (PDF) to carry with you to your sales appointments.

WellCare Points of Contact

For our local support contacts, contact our Leadership Points of Contact (PDF)

Find additional WellCare contacts on the Fidelis Care points of contact sheet!

First Look

To learn more about our combined product offering, what’s new, and market specific benefits, please visit Centene 2021 First Look