Notice of Non-Discrimination
Discrimination is Against the Law
Fidelis Care, complies with applicable Federal civil rights laws. We do not exclude or treat people in a different way based on race, color, national origin, age, disability, or sex.
We have free aids and services to help people with disabilities communicate with us. That includes help such as sign language intinterpreters. We can also give you info in other formats. Those formats include large print, audio, accessible electronic formats and Braille.
If English is not your first language, we can translate for you. We can also provide written info in other languages.
If you need these services, call us at 1-888-453-2534 (TTY 711). We're here for you Monday-Friday, from 8 a.m. to 6 p.m.
Do you feel that we did not give you these services? Or do you feel we discriminated in some way?
If so, you can file a grievance by mail, phone, fax, or email:
- Mail: Fidelis Care Grievance Department
P.O. Box 31384
Tampa, FL 33631-3384 - Phone: at 1-888-453-2534 (TTY 711)
- Fax: 1-866-388-1769
- Email: OperationalGrievance@fideliscarenj.com
If you need help filing a grievance, a Fidelis Care Civil Rights Coordinator can help you.
You can also file a civil rights complaint online with the U.S. Dept. of Health and Human Services, Office for Civil Rights.
- Online: Complaint Portal
- By Phone: 1-800-368-1019, 1-800-537-7697 (TTY)
- By Mail: U.S. Department of Health and Human Services
200 Independence Avenue SW.
Room 509F, HHH Building
Washington, DC 20201
Complaint forms are available on the U.S. Department of Health and Human Services website.
* This Nondiscrimination Notice also applies to all subsidiaries of Fidelis Care