Frequently Asked Questions
Have Questions About Your Health Plan?
Fidelis Care wants to make it easy for you to find answers. Below are some answers to common questions
Q: How do I know if I am eligible?
A: Federal laws can change Medicaid eligibility. Currently, NJ FamilyCare financial eligibility for individuals is based on income and household size. Find out if you are eligible now.
Q: How do I reach the Customer Service Department?
A: Fidelis Care has a dedicated Customer Service Department available to you weekdays, from 8 a.m. to 6 p.m. Eastern.
You may call us toll-free at 1-888-453-2534 (TTY 711).